Privacy Statement

Our Privacy Policy

Last updated: September 2025

This Privacy Policy explains how Stefan Orchard trading as Consultso (“Consultso”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website www.consultso.com, use our services, or otherwise interact with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

1. Who We Are

  • Business name: Stefan Orchard trading as Consultso

  • Address: The Sleepers, Bournemouth, BH1 4SG, United Kingdom

  • Website: www.consultso.com

  • Data Controller: Stefan Orchard

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and contact details: name, email address, telephone number, company name, postal address.

  • Website usage information: IP address, browser type, operating system, referring URLs, time/date of access, pages visited.

  • Marketing preferences: information about your communication preferences.

  • Service-related data: details you provide when requesting a quote, completing a form, or engaging our services.

We do not intentionally collect personal data from children under 16.

3. How We Collect Your Data

  • Directly from you: via forms, email, phone, or when you purchase services.

  • Automatically: through cookies and analytics tools when you use our website.

  • From third parties: e.g. marketing platforms, advertising networks, or referrals.

4. How We Use Your Data

We use your personal information to:

  • Provide and manage our services.

  • Respond to enquiries, requests, or support messages.

  • Send administrative updates (such as policy changes or important service information).

  • Improve our website, products, and services.

  • Carry out marketing (only where lawful and with your consent where required).

  • Comply with legal and regulatory obligations.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to perform our services as agreed with you.

  • Legitimate interests: to run and improve our business, provided your rights are not overridden.

  • Consent: for direct marketing communications where required.

  • Legal obligation: where we are required to comply with UK law.

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Service providers and partners who support our business (e.g. IT hosting, analytics, payment processors).

  • Professional advisers such as accountants, auditors, or legal consultants.

  • Regulatory bodies, law enforcement, or courts when required by law.

Any third party we share data with must keep it secure and use it only for agreed purposes.

7. International Transfers

Where personal data is transferred outside the UK, we ensure it is protected with appropriate safeguards such as adequacy decisions, contractual clauses, or equivalent mechanisms.

8. Data Retention

We will only keep your personal information as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. Once no longer needed, your data will be securely deleted.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content. For more details, please see our Cookie Policy.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Restrict or object to processing.

  • Withdraw consent at any time (where processing is based on consent).

  • Data portability: request a copy of your data in a machine-readable format.

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet can be guaranteed as completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Stefan Orchard
Trading as Consultso
The Sleepers
Bournemouth
BH1 4SG
United Kingdom

Email: hello@consultso.com